Policies

In order to guarantee your best experience, our packages require a minimum 7-day advance registration - some exceptions are possible during the winter months. If you wish to book a hotel room only or need assistance for a last-minute lodging reservation, we suggest you contact the hotel directly.

The Create Your Own Option allows you to choose venues not offered in standard packages - these customized vacations require time and care to compile and book for you. We believe in full-service customer care, so please be patient when requesting information from this option. Depending on the venues you choose it make a day or more to confirm availability for these packages.

General Policies:

• Prices include lodging and sales tax.

• Packages require a minimum of 7 days advance notice.

• For packages less than 7 days advance reservation, email for pricing.

• Due to reservation requirements and availability issues, we cannot guarantee immediate response on packages with less than 7-day advance notice; please allow at least 24 hours for response on these last-minute packages.

• Please note that prices on this website are subject to change and  are more current than the reservation system may reflect.

For packages including Bronco Billy's Steakhouse:

• Please provide your preferred dining time and whether you prefer smoking or non-smoking venues

• We may not be able to guarantee reservations that are not made at least 7 days in advance of arrival date.

• Dinners include entree, coffee, soda, tea; alcoholic beverages, appetizers and dessert are additional.

• We can only make reservations from Thursday through Sunday after noon each day as that is when the restaurant is open.

For packages including Cripple Creek Coffee:

• Not open Sundays

• Lunches include sandwich or sub, chips, OR 1/2 sandwich and soup, fountain drink or small coffee, cookie

• Box picnic lunches include sandwich, pickle, chips, brownie and bottle of water

• Coffee and snack coupons are good for small coffee and cookie

• No substitutions, refunds, or exchanges

Reservation/Cancellation Policies:

• All packages are subject to price change and subject to availability - some holidays excluded; New Year's Eve, New Year's excluded.

• All packages require full payment at time of purchase.

• Cancellations made  7 days or more prior to arrival are refundable less a $25 cancellation fee per room or package. Except for Carr Manor which has a 14-day cancellation policy.

• Cancellations made less than 7 days prior to arrival are totally non-refundable.

• Additional tour tickets  may be purchased for additional fees. Must be 21 for casino gambling packages.

Carr Manor Policies:

• All packages are subject to price change and subject to availability - some holidays excluded; New Year's Eve, New Year's excluded.

• All packages require full payment at time of purchase.

A full breakfast is served between 8 and 9 am, a continental breakfast is available after that time.  If you have any dietary restrictions, please call Carr Manor at 719 689-3709 to alert them of your needs. Normal registration time is from 4pm to 8pm.  Please notify Carr Manor if you will be arriving later than 8pm, so that they may make special arrangements. The front door is locked between 8 and 9pm.

 Check out time is 11am.

Carr Manor is a NONSMOKING FACILITY.  Guests who do smoke, must do so outside the building.  There is a $500.00 per day charge for those guests who smoke anywhere in the building. Although the entire cost of your stay has been paid for, you will be required to provide your credit card at Carr Manor at the time of check in.

 No pets are allowed in the building.
Also, we can not accommodate children under the age of 12. Each room is double occupancy only (maximum of 2 guests per room), no exceptions.

 

Cancellations made 14 days or more prior to arrival are refunded less a $25 processing fee per room.

Cancellations made less than 14 days prior to arrival are Non-Refundable.

"No Shows" and/or early departures are Non-Refundable.

We recommend that our customers secure travel insurance to cover unexpected cancellation costs.

Our partners take great pride in providing the best get-away experience possible. We invite to you look around our website and find the right combination of fun and adventure for your Cripple Creek and Victor vacation.